Loading...

Frequently Asked Questions

Choose a category to quickly find the answer you need.
Image placeholder

General

Maestra is an automatic transcription, captioning, and voiceover platform that allows you to reach your audience in new ways. Our automatic processor will transcribe, caption, or voiceover your files and send them back to you incredibly fast. Edit your videos in our advanced and easy to use editor, then save and share!

You can upload most audio files including but not limited to: .mp3, .wav, and .m4a. For video files Maestra works with: .mp4, .mov, .webm, and .ogg.

Sure, please contact us at support@maestrasuite.com for larger orders.

Sure! 30 minutes are automatically added to your account when you sign up, no credit card required!

We offer simple and affordable pricing, with no commitment. Simply pay as you go! One hour is $9, and the price goes down to $6/hour for larger purchases. You can find out more on our pricing page.

Nope! You can hold on to your minutes for as long as you need.

Sure! Your files are stored in the cloud, so anyone you share your info with can access it from wherever they are.

For a full list of supported languages, please click here.

Your file should be transcribed and captioned in less than half the length of the original file.

If you ever have any questions please send us an email at support@maestrasuite.com or message us through the chat feature on our website or app. We’re always happy to hear from you, and we’ll do the best that we can to respond right away!

Transcription

Once you’re on the platform, click “+ New Transcription” to begin the upload process. Drag your file into the box, or click anywhere in the box to select the correct file from your computer. If you only want a small section if your file, click “Trim File” to trim your file to the appropriate size. Click next to continue. You’ll then see the “Configuration” screen, where you can select the number of speakers, and if you’d like to differentiate between the speakers. Click “Submit.” Your transcript will be ready soon! Once it’s finished loading, click on the file to view your transcript!

To export your transcript files, simply click the “Share/Export” button on the top right of the editor screen, then select the way you’d like to export your file and click the "Export" button.

You can export your transcript file in .pdf, .docx and .txt formats. Additionally you can share your files in an online public link that would look something like this.

Caption

Once you’re on the platform, click “+ New Caption” to begin the upload process. If you see either “+ New Voiceover” or “+ New Transcription”, click on the ‘Down Arrow’ next to the “+ New…” button and select “+ New Caption” from the menu. Drag your file into the box, or click anywhere in the box to select the correct file from your computer. If you only want a small section if your file, click “Trim File” to trim your file to the appropriate size. Click next to continue. You’ll then see the “Configuration” screen, where you can select the number of speakers, and if you’d like to differentiate between the speakers. Click “Submit.” Your caption will be ready soon! Once it’s finished loading, click on the file to edit the sentence structure, then “Next” to view your caption!

To export your caption files, simply click the "Settings/Export” button on the top right of the editor screen, then select the way you’d like to export your file and click the "Export" button.

You can export your caption file in .srt and .vtt format. You can also download the caption embedded video in .mp4, .avi and .mov video formats.

To add a new language, click the + button towards the top right of the caption editor, then select the language you’d like and click “Done.”

Voiceover

Once you’re on the platform, click “+ New Voiceover” to begin the upload process. If you see either “+ New Caption” or “+ New Transcription”, click on the ‘Down’ Arrow next to the “+ New…” button and select “+ New Voiceover” from the menu. Select the correct file from your computer. If you only want a small section of your file, click “Trim File” to trim your file to the appropriate size. Click next to continue. You’ll then see the “Configuration” screen, where you can select the number of speakers, and can choose the language you’d like to voiceover your file in. Click “Submit.” Once your file is finished loading, click on the file to edit the sentence structure, then “Next” to view the English and foreign language text. Click on the “Synthesize” button on the top right to synthesize your voiceover to the language of your choice.

To export your voiceover files, simply click the "Settings/Export” button on the top right of the editor screen, then select the way you’d like to export your file and click the "Export" button.

You can export your voiceover file in .mp3, flac and .wav format. You can also download the voiceover embedded video in .mp4, .avi and .mov video formats.

To add a new language, click the + button towards the top right of the voiceover editor, then select the language you’d like and click “Done.”

Transcripts. Captions. Voiceovers. In Minutes.

High Accurate Speech-to-Text. Advanced Text Editor. Free Translations.